FAQs & Contact

What countries do you ship to?
We ship to many countries around the world:

Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States, Hong Kong, Singapore, South Korea, Vietnam, Latvia, Lithuania, Taiwan, Ukraine.

What payment methods do you accept?

Teeraphy accepts payments via credit card, debit card
(Visa, Mastercard, American Express ).

SSL Secure Payment
Your information is protected by 256-bit SSL encryption.

How long will it take for my order to arrive after i make payment?

Members who ship their orders within US and Europe should expect to receive their orders within 1 to 3 weeks (working days) upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

Note: Due to warehouses are on holiday, all orders placed from February 9th to 19th will be shipped after the Chinese New Year holiday.

Due to the global outbreak of COVID-19, there have been impacts to our logistical operations. We want to reassure all customers that their orders are still being processed by our logistics team. However, there may be delays in delivery due to the current situation. With that in mind, please understand that we are doing everything that we can to ensure all our customers receive their orders quickly and reliably.

Our shipping providers

United States Postal Service
UPS
DHL
FedEx
Asendia

How do I track my order?
Once your order has shipped, you will receive an automatic notification from the system via email providing you with a tracking number.
Please enter your order number & email here to check the status and track your shipment.

Some orders containing multiple items will ship in multiple packages, and you'll receive a shipping confirmation email with a tracking link for each package.

How to use Gift Cards?
You can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.

*No Fees Or Expiration.

Tracking shows as delivered, but I don’t have my package. What do I do?

Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.

Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding or jammed. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you.

If your package still hasn’t turned up 3 days after the delivery date shown in your tracking information, please contact us.

What happens if there's been a delivery mishap to my order? (damaged or lost delivery)
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at info@teeraphy.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info@teeraphy.com

2. In the event of lost mail, we will try to locate the delivery team in post office and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

How do i proceed through the check out process?
Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

How to apply a promotional code to my order?
At the top-right of the first checkout page, Information, there will be a text box labeled “Gift card or promotion code.” Enter your code and click apply; you will see the change this made to your order's price immediately below.

How safe my personal information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

Does your site install cookies?
Yes, cookies are installed temporarily to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled.

Contact us
Teeraphy customer services will contact you within couple of hours, through the e-mail address you have specified.

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