FAQs & Contact

What countries do you ship to?

We ship to many countries around the world:

Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States, Hong Kong, Singapore, South Korea, Turkey.

What payment methods do you accept?

On Teeraphy there are a number of secure payment methods which you can choose from.

You can shop with confidence using the world’s most popular and secure payment methods

SSL SECURE PAYMENT

Your information is protected by 256-bit SSL encryption.

How long will it take for my order to arrive after i make payment?

Members who ship their orders within US and Europe should expect to receive their orders within 1 to 4 weeks (working days) upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

Due to the global outbreak of COVID-19, there have been impacts to our logistical operations. We want to reassure all customers that their orders are still being processed by our logistics team. However, there may be delays in delivery due to the current situation. With that in mind, please understand that we are doing everything that we can to ensure all our customers receive their orders quickly and reliably.

Our shipping providers

United States Postal Service
UPS
DHL
Asendia

How do I track my order?

After your items are shipped out, you will receive an automatic notification from the system via email providing you with a tracking number.

Some orders containing multiple items will ship in multiple packages, and you'll receive a shipping confirmation email with a tracking link for each package.

Please enter your order number & email here to check the status and track your shipment.

Tracking shows as delivered, but I don’t have my package. What do I do?

Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.

Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding or jammed. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you.

If your package still hasn’t turned up 3 days after the delivery date shown in your tracking information, please contact us.

How do i make payments using PayPal? how does it work?

PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.

It's fast, easy & secure.

Can i pay using PayPal without a PayPal account?

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal.

By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how PayPal works for you.

What happens if there's been a delivery mishap to my order? (damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at info@teeraphy.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info@teeraphy.com

2. In the event of lost mail, we will try to locate the delivery team in post office and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

How do i proceed through the check out process?

Once you have finished adding items to your Shopping Bag, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

How to apply a promotional code to my order?

At the top-right of the first checkout page, Information, there will be a text box labeled “Gift card or promotion code.” Enter your code and click apply; you will see the change this made to your order's price immediately below.

How safe my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

Does your site install cookies?

Yes, cookies are installed temporarily to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled.

Contact Us

Teeraphy Customer Services will contact you within couple of hours, through the e-mail address you have specified.

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